Very nice car, great service

The front desk staff upgrade my reservation to bigger car and they told me the car is Ford Explorer or Nissan pathfinders but when I went outside the lady she gave me small SUV.

Very good application and website also very easy to use it.

Like: I did reserve a kia or similar, but I got a larger car. At first I was not sure about the choice. After diving it to Phoenix the cost of gas was not all that bad. Great job. When I did turn in the car they put a surcharge on the gas. I call the Abilene office an informed him of my problem. I let him know I pick the car up empty and turn it in empty. They charged me a service charge for car being brought in empty. Jacob took care of the problem right away, GREAT JOB Jacob. Over all very good work. Thank you I would most diffidently use your device again.
Dislike: There was nothing I did not like, over all , great job.

Like: Starting with the employee who handled the initial registration when collecting the vehicle (she was fantastic!), all the way through to the vehicle itself and finally the dropoff, I was extremely impressed and happy. Would rent from National every time.

Like: The guy in Vancouver was super friendly!
Dislike: I was not aware at what point the balance would be deducted but that is probably more my fault because I don‘t often rent cars.