Thumbs up for the Madrid drop-off location.

Overall satisfied, but faced a downgrade where I booked a Mercedes and ended up with a Volkswagen. Feels like a common practice in Spain.

The car pickup was quite convenient, located in a shop on a certain street, and the navigation was very accurate. However, the car return process was extremely frustrating. The navigation led to a place miles away from the actual location. It took several hours and asking countless people to finally find the parking lot! At a highway gas station, I accidentally filled the tank with gasoline instead of diesel. After calling for roadside assistance, they delivered the same model car within three hours and did not charge extra. A very reliable car rental company. However, QEEQ customer service was of no help at all in such situations, which was very disappointing. Improvements are needed!

The car and service met all our expectations. Very smooth collection and transaction.

Easy search and fast application

Like: Nice car efficient and pleasant staff, good experience thank you will use you again
Dislike: nothing