良い車が借りれました！

The vehicle was excellent

When picking up the car, there was an issue with the front right tire pressure. Despite confirming multiple times with the staff, they insisted there was no problem. The next day, the tire alerted for a leak. While at Gold Rush Town, I discovered the car couldn't be locked. The key was completely unresponsive. Was I using it wrong or was the car against me? On the third day, I requested a car change and got one that reeked of smoke from a previous smoking passenger. There were a lot of people, and they just sent me off saying there was no problem (shrug). Avoid picking up a car at the Hertz in South Yarra. Seriously, it was a frustrating experience.

Hertz is very professional, the car was in great condition. This Toyota Corolla had only run a few hundred kilometers, and it worked perfectly fine.

Good

The staff at the counter was very friendly. I also called to change the pick up location before had and they were very flexible and efficient.

When I used text chat to ask about the pick up location, the person I had didn’t know the answer. It was a bit disappointing although I later found it on previous email.