Very poor Avis...

The pick-up process was smooth, but I almost got scammed during the return. Here's a reminder for everyone: 1. During pick-up, you need to get a number and queue up, so it's best to go early. This place shares the same location as Avis; they asked if I wanted to purchase insurance, but I declined since I had already bought it, and they didn't try to upsell further. To get the car, you need to walk to the P3 parking lot. The staff kindly pointed me in the right direction, but I still couldn't figure it out and wandered around for a bit. Eventually, I asked a parking lot employee who directed me to the correct place. Picking up the car was relatively smooth; it wasn't the model I reserved, but I didn't mind as long as I had a car. It was a new vehicle with less than 1,000 km driven. The staff confirmed it was full of fuel, and when I started it, the fuel gauge was full, showing 520 km. 2. Returning the car was where the issue arose. When I picked it up, I took photos and videos of the entire car, including the dashboard. At return, the fuel gauge was full, showing 570 km. However, the first staff member did more than just check this; they accessed the car's smart display and claimed I had driven an additional 60 km after refilling, meaning the tank wasn't full. They said I either needed to go to a nearby station to refuel or pay €35.15 for the missing fuel. This was unacceptable to me. How could 60 km cost that much in fuel? And this process seemed unreasonable—why only use the dashboard to confirm the fuel level at pick-up but then rely on the smart display during return? I immediately called QEEQ customer service to explain the issue, staying on the line for about 20 minutes. QEEQ's team told me to hand the phone to their staff to clarify. The initial employee was busy with other customers, so a second staff member took the call. He seemed unaware of the problem, so I briefly explained and showed him the dashboard photos I took at pickup. After checking the car again, he stated, "I think there's no issue with the fuel; you're good to return it." He inspected the car for damages, found none, accepted the return, signed off, and refunded my deposit immediately! What a surreal experience. Thankfully, I stuck to my position from the start. Everyone, take note: Make sure to take photos of the fuel gauge, and if there's a smart display, ask staff upfront which measure is considered definitive.

The staff were very attentive and patient.

I order Audi A3. I was expected sedan. They provide not sedan, not Audi, just some other car and hatchback. NO space for a baggage. I requested another car, sedan. They gave again hatchback. No space. 5 people of us. They sad that Audi A3 is hatchback too. Finally we choose small SUV with manual transmission instead of paid automatic for the same money. The engine was so weak, it was a terrible driving, especially to the hill. It was a terrible experience for drop - off. They trying to put on me the existing scratches. They didn't report them anywhere when I pick up the car. They didn't check the car before giving to me.

It should be more details about my options, sedan, hatchback, Etc. Not only people, but and # of luggage too.

Everything about the car rental was very good indeed except the time to it took to pick up the car. It took over 2 hours ! The representatives were very pleasant and helpful but each customer took an average of 30+ minutes to process, only one customer was processed under 30 minutes. The drop off time and process however was excellent !

Very impressed with Easyrentcars.com. The process of booking was easy and clear.

I have doubts with the detail of the payment when returning the car since they charge me not informed insurance at the time of leasing the car...

Good aplication