Yes customer service was great when I had an issue with the car rental, quick response

Easy to use platform and cheap yet quality cars

Overall satisfied. One tire was underinflated, so they replaced it with a Skoda.

I ordered a Mitsubishi Outlander in order to fit 2 bicycles in the back. Instead I got a Toyota RAV4. The rear seats lay flat to make a large flat loading area, ideal for the bicycles and bags.

Very smooth.

For the return of the car There was no one we could talk to

It was a terrible experience for our pick up at Perth. Despite that we provided our flight details and the fact that we would pick up the car past 1am, the Thrifty counter was closed and nobody was on duty in our terminal. We ended up spending over an hour trying to locate the last person on duty in a different terminal when a number of young kids in our group had to wait around in the cold. When we finally got the car, they were not able to provide the 3 car seats we requested, so we had to return to the pick up point the next morning to get the car seats