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Reviewed: Tue, Feb 18, 2025
About AVIS: 2.0 /10
We initially booked the rental car on Zuzuche for 1,375 euros, but when we got to Rome to pick up the car, they said we needed to pay extra because there were two drivers, raising the price to over 1,600 euros. We accepted that. During the trip, our car window was smashed by thieves, and when we returned the car to the Madrid Avis location, they charged us 480 euros for the repair, which we also accepted. However, Avis ended up charging us a total of 2,357 euros, at least 200 euros more than expected, and there was no way to dispute it.

Relevant Reviews on AVIS Leonardo da Vinci International Airport

Clare Catharine

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Reviewed: Fri, Feb 7, 2025
About AVIS: 4.0 /10
I was promised a Mercedes Thunder or a similar class vehicle, but was given a Fiat. How is a Fiat considered the same class as a Mercedes??? Moreover, this Fiat only has one door on the right side in the rear; there's no door on the left side, so you can only enter from the right. The first seat you encounter is broken (the seatbelt doesn't work). Seriously, I'm baffled. How can they rent out a car like this?

Doreen Barrie

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Reviewed: Tue, Jul 16, 2024
About AVIS: 10.0 /10
The car rental company is pretty good, but they charged me a deposit that hasn't been refunded yet.
About QEEQ: 10.0 /10

Augustine Windsor

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Reviewed: Sun, Mar 3, 2024
About AVIS: 10.0 /10
The Avis branches at Rome Airport in Italy and Madrid Airport in Spain provided excellent service. The staff were enthusiastic and attentive, the pick-up and drop-off process was convenient and quick, and there were no hidden charges. Overall, it was a very pleasant experience. Five stars!
About QEEQ: 10.0 /10

Marjorie Nelly

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Reviewed: Thu, Jun 13, 2024
About AVIS: 10.0 /10
Service details
About QEEQ: 10.0 /10

Brian Clara

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Reviewed: Tue, Aug 19, 2014
About AVIS: 10.0 /10
AVIS and Budget share the same counter. There were quite a few people picking up cars at Rome airport, and I waited for almost an hour. The car was in good condition, and returning it was even easier. Since the fuel was used up, the return desk just took the keys and signed off, and we were good to go. Very convenient.
About QEEQ: 10.0 /10

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