I was promised a Mercedes Thunder or a similar class vehicle, but was given a Fiat. How is a Fiat considered the same class as a Mercedes??? Moreover, this Fiat only has one door on the right side in the rear; there's no door on the left side, so you can only enter from the right. The first seat you encounter is broken (the seatbelt doesn't work). Seriously, I'm baffled. How can they rent out a car like this?

Avoid this car rental company in Rome at all costs. Either pay 50 euros per day for their insurance or risk facing a nightmare. Since we didn’t purchase insurance from them, they gave us a car with a contract explicitly stating there was a dent. It was nighttime, and we didn’t take photos of any other damages. Upon return, they immediately pointed out a hole in the left mirror—which we accepted. However, after returning the car, they charged my credit card 2599.99 euros. When questioned, they sent an invoice listing various scratches and damages. It was absolutely shocking—one small dent cost us over 1,000 euros! This is the first time I’ve encountered such a frustrating car rental experience. We've been waiting almost a month, but they still haven’t provided a detailed breakdown of the charges—just the invoice with pictures. The rental platform is actively helping us negotiate, but the car company is extremely uncooperative. I highly recommend avoiding this car rental company.

Quite good

There was no Citroën at the airport, so we were given a larger Volkswagen Multivan for the same price. Fortunately, I'm an experienced driver, so it was no problem.

AVIS and Budget share the same counter. There were quite a few people picking up cars at Rome airport, and I waited for almost an hour. The car was in good condition, and returning it was even easier. Since the fuel was used up, the return desk just took the keys and signed off, and we were good to go. Very convenient.