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Live chat Email us Service Code: 5983060221
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Reviewed: Thu, Mar 20, 2025
About AVIS: 6.0 /10
Extremely bad. A terrible car rental experience where I was forced to pay for various super insurance fees. I had already paid for basic insurance during the rental, but after returning the car, an additional 13,000 RMB was deducted for various super insurance and miscellaneous charges. This car rental company, AVIS, is highly deceitful. I strongly advise everyone to avoid this company as they are essentially scammers. They exploited our lack of knowledge in Italian, guiding us to sign contracts we couldn’t understand, forcing us to pay for unnecessary super insurance. Very disappointing. The other car rental companies I’ve used before did not charge such fees. Please learn from this painful lesson and avoid renting from this company. Even filing a claim proved nearly impossible to resolve because the rental company made us sign incomprehensible Italian contracts. This left us unable to pursue legal action, leading to a very frustrating and costly experience.

Relevant Reviews on AVIS Leonardo da Vinci International Airport

Upton Newton

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Reviewed: Tue, Sep 24, 2024
About AVIS: 8.0 /10
I would rate it 70 out of 100.

Julia Dryden

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Reviewed: Thu, Nov 7, 2019
About AVIS: 6.0 /10
Although there were only 4 people in line, the service was extremely slow. I overheard conversations about upgrades, insurance, and vehicle changes. Compared to car rentals in Germany, Switzerland, the USA, and Japan, the efficiency here is too low. Many unnecessary discussions that should be avoided.

Beryl Wollaston

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Reviewed: Fri, Sep 21, 2018
About AVIS: 10.0 /10
There was no Citroën at the airport, so we were given a larger Volkswagen Multivan for the same price. Fortunately, I'm an experienced driver, so it was no problem.
About QEEQ: 10.0 /10

Jesse Lamb

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Reviewed: Tue, Aug 28, 2018
About AVIS: 10.0 /10
Because I bought full insurance, they informed me that I didn't need to fill up the tank when returning the car; it's okay to return it empty.
About QEEQ: 10.0 /10

Brian Clara

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Reviewed: Tue, Aug 19, 2014
About AVIS: 10.0 /10
AVIS and Budget share the same counter. There were quite a few people picking up cars at Rome airport, and I waited for almost an hour. The car was in good condition, and returning it was even easier. Since the fuel was used up, the return desk just took the keys and signed off, and we were good to go. Very convenient.
About QEEQ: 10.0 /10

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