The rental company sent a novice to assist us. He was not familiar with the process, his English was poor, and he kept aggressively pushing insurance, emphasizing that our insurance was from our home country, not theirs. He repeatedly warned us that any scratches would result in a €1700 fine. It was unbelievable and took nearly 4 hours to complete the rental, wasting half a day. I have no idea who will compensate for this loss. I will never use this company again.

There were many people in line; foreigners are not very efficient.

Quite good, you can negotiate to change the car.

Picked up the car 2 hours late, not satisfied. Staff apologized and reimbursed me for meal expenses. Their attitude was good.

Average