The car provided was not the one I reserved, and it had some issues. They refused to replace it.

Satisfied

Early arrival? No service. They insisted on serving at the exact booked time. The confirmed car model was not available, and they initially refused to upgrade, offering only smaller models that weren't even at this rental location. We had to go to another place to get the car. Customer service didn't provide a solution immediately, and after a long wait, they could only offer a manual transmission car. Poor service!

The staff was very polite and friendly, and their English was excellent. They explained the entire process clearly, and the car had only driven a bit over 5,000 kilometers.

Attente très longue pour récupérer le véhicule, personne non formée, "pression" effectuée pour prendre l'assurance en plus, obligation de prendre des photos du véhicule pour ne pas être surtaxé.