Flexible service attitude, offering reasonable suggestions based on customer needs. Despite the late pick-up time, the service was still good and questions were answered patiently. There is no insistence on a full tank when returning the car. They refuel for you at no extra charge, which is a rare service feature.

Overall quite good

Fast, semi-self-service, convenient and quick.

Well, other than the long wait, the fact that it appear that the rental agent may have used my credit card for personal purchases while I was waiting at the counter, everything was pretty much OK. I hope that you actually read that the way in which I wrote it. I'm not 100% certain that it was the Thrifty agent, but I do know that an unauthorized purchased was made with my card around the same time I was at the counter. And that I hadn't used that card for 2 weeks prior to that date.

good experience

good experience