I've rented cars here several times and it was fine, but this time was so-so. I had to wait in a long queue for quite a while and didn't get the car I originally booked. They gave me a Chevrolet instead. It was a brand-new car, but it had a strong smell. We were in a rush, so had no choice. My child coughed the whole way. After making the payment, I noticed an extra charge of over $30. When I asked if it was tax, they said yes. However, later I found out my prepayment already included taxes. Could customer service clarify this? Picking up and returning the car went smoothly overall, but keep in mind that Thrifty seems to have merged with Hertz. You'll need to go to Hertz for both pick-up and drop-off. If you look for Thrifty, it might involve some hassle.

Overall good.

Vehicle model and condition are decent

Only waited a minute or so. Agent was ok, didn’t find booking at first and then nagged about the necessity of an upgrade despite it only being me with virtually no luggage. Car didn’t have a sun pass sticker which was annoying as I forgot mine at home and needed to take a detour to avoid pay by plate on the turnpike

I didn’t use price drop protector but price was excellent

Staff is good. Waiting time is less than 45 minutes. Car is superb. Highly recommended.

Very good platform!