Simple

I booked an Audi A3 but was given a VW T-Cross instead. The car's condition was mediocre, and the chassis started shaking at a speed of 100 km/h.

Originally arranged to pick up the car at T2, but it was closed, so I had to find a way to get to T1. When I arrived, there were a ton of people. My scheduled pickup time was 8 AM, but I had to wait in line for 3 hours to get the car. Moreover, the car I received had scratches, and there was no one at the site to report this to. The overall experience was extremely poor! When picking up the car, it already had scratches, and there was no staff on-site. When returning the car, they claimed the scratches were caused by us. Luckily, I recorded everything during the pickup.

The rental company made a mistake with the terminal. I booked a Passat, but they gave me a Peugeot 3008 instead. It seems the Peugeot 3008 is cheaper. Fortunately, the car comes with a navigation system, which is quite convenient.

Convenient pickup at the airport