Since we arrived at Frankfurt Airport early on a Sunday morning, there was only one staff member working. Our reservation was for 10 AM, but we didn’t want to wait for over an hour. We directly approached the car rental staff and asked to pick up the car early. To our surprise, he was very happy to assist us. He explained all relevant details clearly with no upselling of any services, and we successfully got the car ahead of schedule. The return process was also very simple and smooth, and the pre-authorized deposit was refunded on the same day! No excessive promotion of any products! The return procedure was very seamless as well! In the future, we will definitely consider Eurocar as our first choice for car rentals!

Overall good

No waiting time, fluent English.

Was not informed that adding an extra driver and picking up the car at the airport would incur additional fees. I thought these services were free, but only realized the extra charges when I saw the invoice. Very dissatisfied!

This is my third time renting from Europcar.