Pickup was okay, but the wait time was a bit long.

The process took a long time and there were many people waiting. The vehicle was different from the one we reserved; they gave us a 9-seater van, which was very inconvenient for navigating through the small towns in Italy. Additionally, our drop-off point was in the center of Palermo, requiring us to pass through the ZTL zone, for which we had to pay an extra 5 euros. They neither provided a service to remove the charge nor sold the tickets for it.

Hertz upgraded us to a bigger better car, but in Italy that can be a curse with small roads. We were told that that if we didn't take the bigger car we would have to downgrade to a smaller vehicle than the one we booked which would not have suited us. Also the counter staff member was very pushy trying to sell the roadside assistance & return empty option and blantantly lied about the price of diesel near the airport

Fabulous value

Charged me more than what was committed in the reservation and have so far not provided me any means to resolve my dispute. The sales reps at the desk at pick up and drop off locations were absolutely unhelpful.

Waited for close to 2 hours like many others there trying to pick up a car. Terrible service from Hertz.