Excellent

Pretty good.

The staff did not try to sell us any insurance. They just asked how many people we had, and upon learning that we had a larger group, they recommended a bigger car. At first, I thought it was a sales tactic, but they showed us the car we initially booked—it really wasn't big enough for our luggage. We ended up paying extra to upgrade to a larger car. Not sure if there was a discount, but it was sufficient.

There was a free shuttle from the airport to the car rental company, which was very convenient. The staff on the bus were friendly, but they do expect tips, which is understandable considering their hard work. The staff at the rental company were okay. However, there was one dissatisfaction: on the website, different prices were listed for small, medium, and large SUVs. But when we arrived, we found that as long as you paid for a 5-seat SUV, you could pick any car of the same specification. Had we known this, we would have paid for the cheapest SUV and chosen a bigger car. The parking lot had no management, and the car keys were left inside the cars. You just find your car and drive out to register at the exit.

Impressed by American car rental service! They didn't even check when I returned the car, totally trusted me, and it felt great!

Sleepless Night in Seattle