It's fine.

Excellent.

So everything went really well, I just struggled when picking the car up because I went to the address on the email instead of the rental car place in San Fran, When dropping off my car I was silly and ended up leaving my passport and my speaker in the glove box The phone wouldn’t go through so I went to the drop off office in la, and they helped me from there the people that helped me were so helpful and amazing and was able to solve my problem for me which made me so happy and now made me be able to leave the country when I have to Big shout out to Jorge, chyna, kimmy and Dione. They were the people that helped me and they were awesome

The counter staff on check in at the site were busy joking and talking amongst themselves all the time. The man just asked me to punch the accept buttons on the check in screen, without explaining anything. Only later I found out that he had included many extras which I did not need, and cost me another 400 dollars extra. No explanation, nothing!! Never with Thrifty again

You have to instruct the staff of the rental car agencies not to fool the passengers, who are anyway exhausted after a long flight. They incorporate a lot of extras without informing the clients.