Alamo need to join the 21st century and recognise that many jurisdictions are moving from physical to digital Drivers Licences. Refusal to add an additional driver who only has a Digital licence (their home state only issues Digital licecnces) plus an IDP was quite an unwelcome suprise.

The car rental company was quite good. Although I didn't get the model I originally reserved, the car was still fine. I had a minor traffic incident, but the process for switching cars was very straightforward. Very satisfied.

The shuttle service from the airport was great. The driver was very friendly and helped with the luggage. They even provided discount coupons. The lady at the counter was also nice. We used the discount to upgrade the vehicle, and the return process with full insurance was very fast.

Efficient service~ Pick-up and drop-off took less than 10 minutes~ The car was a brand new Fiat 500 with only 4000 miles~ Everything was very satisfactory~

We chose a Ford Escape but wish we hadn't selected that particular vehicle. It made a noise when full lock was applied and when the vehicle reached speeds between 45 and 65 the interior noise (combination of road and engine) was really loud. The noise was similar to that when in a jet airliner and you're sat near one of the engines. We only noticed it on the 2nd day and should really have taken it back, I guess we didn't because it would have taken time from our holiday.

Difficult to comment, I booked online and everything went smoothly.