Alamo need to join the 21st century and recognise that many jurisdictions are moving from physical to digital Drivers Licences.
Refusal to add an additional driver who only has a Digital licence (their home state only issues Digital licecnces) plus an IDP was quite an unwelcome suprise.
There was clearly an orange car, but they insisted it was dirty. When I went back to take a photo to prove it was clean, they called security through the intercom to stop me. I was already sitting in the car, and they said I could upgrade and switch cars. If the car was sterile, why switch after I’ve already sat in it and then give it to someone else? That's so irresponsible and sloppy.
It was easy to select the appropriate car and process to pick up and drop off was smooth and fuss free. Would definitely hire again in the future!
About QEEQ:10.0/10
It was great platform and really appreciate the price drop service. Made the booking process very seamless. Really great and would definitely use this again.
As expected from a major car rental company, everything was great. The service attitude was excellent, and the car had only been driven 13,000 miles, so it was pretty new. The acceleration was responsive, and the brakes were sharp—really a good car. However, there were quite a few small scratches. Remember to record those yourself. QEEQ has a dedicated feature for uploading photos, which I think is great for keeping evidence and avoiding future troubles.
The car I reserved wasn't available when I arrived, and I had to wait for an hour and a half. In the end, they still didn't provide the reserved car, downgraded me, and refused to refund the price difference.
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John K from AUS
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