Great car rental company, very convenient pick-up and return, no sales push from the staff, clean and efficient, friendly attitude, very proactive in solving issues, excellent.

Had to take a shuttle to the company, but picking up the car was quick and returning it was convenient.

The staff was very attentive and helped me upgrade to a full-size SUV for seven people.

Pickup and drop-off were very convenient, although the shuttle service at the airport wasn't as frequent as with bigger companies, usually around a 15-minute wait.

We were informed at pickup that we had to confirm the order at the self-service machine. The good thing was that the machine had a Chinese language option. However, for some reason, it would log out halfway through inputting the information, so it took nearly 40 minutes to complete. This was quite frustrating. Everything else was fine, and although the staff couldn't help much, they were very polite.