Very satisfied

AVIS service was decent

Although I rented from AVIS, AVIS and BUDGET at the airport are the same company, and the contract was eventually with BUDGET. We took flight CA837 and it wasn't crowded upon arrival, so the process was quick. Rented a Ford Escape, the vehicle was very new with only 5000 miles and was a high-end model with a rearview camera, which was very helpful. Service attitude was average, there were some sales pitches but no pressure. Communication went smoothly.

I was traveling with a service dog and was told “if there is one dog hair in this car upon return, there is a $250 clean up fee”. This caused much anxiety and I ended up buying a lint roller to clean car when returning. When I got the car, there was a MacDonald cup in the door and crumbs in the console. I am glad I am the dog’s trainer because if I was disabled, I could not clean the car for them.