It was pretty average. First, I had to wait in a long line. Then they told me my car model wasn’t available and replaced the Camry with a Maxima. Maybe in North America, they think the Maxima is better? Anyway, the clerk had a look on their face like they upgraded me. So I excitedly took the keys, but saw another family already loading their luggage into the car. I said, 'I think this is my car.' The lady replied, 'Well, I’m pretty sure it’s mine.' We checked and realized we had been assigned the same car. Since their luggage was already in, I had to go back to the counter with my bags. The front desk then gave me a Lincoln Aviator, possibly thinking they upgraded me again, saying, 'This is a brand new car. Are you sure you can handle this?' I was like: Seriously? Overall, I give the service a 2 out of 5. I arrived at the rental company at 10:30 and didn’t get the car until after 12.

The hall is quite spacious, and there's no need to queue due to few people.

Great service, quick pick-up, and a free upgrade

At the time of pickup, I clearly stated I didn't need any additional insurance and asked what the $137 was for. The clerk said it was a deposit that could be refunded. Since previous rentals involved prepayments, I didn't pay much attention. However, when I was charged, it turned out to be an expense, not a common $200 prepayment. I later discovered the bill included road assistance and some highway insurance, which were abbreviated and hard to understand.

At counter they made us rebook as they could not find the booking