It's acceptable.

I had already selected the full insurance coverage for the rental car. When picking up the car at the store, the staff, who was an Asian-looking guy speaking English, suggested buying additional insurance for $14 a day. We refused, stating we didn’t need any other insurance since we already had full coverage. So, the $14 insurance wasn’t added. We didn’t read the rental agreement carefully before signing it as it was entirely in English, but he still added other insurance to the rental agreement. It was really an unforeseeable hidden charge.

Excellent

The hall is quite spacious, and there's no need to queue due to few people.

I don't understand why I was charged USD 96.11 at the return even though I paid in full to the car rental website.