I had already selected the full insurance coverage for the rental car. When picking up the car at the store, the staff, who was an Asian-looking guy speaking English, suggested buying additional insurance for $14 a day. We refused, stating we didn’t need any other insurance since we already had full coverage. So, the $14 insurance wasn’t added. We didn’t read the rental agreement carefully before signing it as it was entirely in English, but he still added other insurance to the rental agreement. It was really an unforeseeable hidden charge.

Satisfactory

Had to wait in a long line

At the time of pickup, I clearly stated I didn't need any additional insurance and asked what the $137 was for. The clerk said it was a deposit that could be refunded. Since previous rentals involved prepayments, I didn't pay much attention. However, when I was charged, it turned out to be an expense, not a common $200 prepayment. I later discovered the bill included road assistance and some highway insurance, which were abbreviated and hard to understand.

Highly Efficient