Expensive to run car

The car's battery failed to start twice, causing delays in my trip! When I called customer service, they were rude and refused to call me back, insisting I provide a local U.S. number. This requirement is ridiculous!

The front desk service was terrible, the staff were rude and prejudiced against Chinese people. They found excuses to charge extra, and I ended up being overcharged by $50 on my last rental. The contract had hidden fees! If you want to be scammed, go rent a car from them!

Efficient service, easy car pickup.

It was the peak time for flight arrivals when we got there, and we had to wait in line for nearly two hours to get the car. The process itself was smooth, and the staff were very friendly without trying to sell any additional insurance.

The car rental location at Maui Airport is quite far, but there's a shuttle bus. When there are more customers, they open more counters. I had to wait about fifteen minutes. They asked us a few questions and if I didn't mind a two-door car. Very considerate and quick service.