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Live chat Email us Service Code: 1162296176
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Dont go to firefly barcelona

Reviewed: Wed, Jan 8, 2025
About Firefly: 4.0 /10
Horrible service. They force you to buy an extended insurance from them, even though we already got an AXAinsurance. Big discussion on that. It is also not possible to pay with another credit card ( my husbands) or debit card. When you choose for that, they said that it was only possible when chosing for their insurance.
About QEEQ: 10.0 /10
Always ok
Reply by Qeeq:
Thank you for choosing QEEQ and for sharing your experience with us. We apologize for any confusion caused by your purchase of insurance at the counter. It appears that you had already purchased AXA insurance through our website, so there was no need for duplicate coverage at the counter. To avoid any unnecessary costs, we kindly ask you to present the AXA insurance letter when picking up the car to decline any additional protection. If you require any further assistance, please do not hesit
Mini | Fiat 500 or similar

Relevant Reviews on Firefly in Spain

View more >
Economy | Opel Corsa or similar
Reviewed: Thu, Oct 17, 2019
“I could advise any one to chose this company”
About Firefly: 10.0 /10
Very accurate! Best experience with rental cars so far!
About QEEQ: 8.0 /10

R.Parker

View more >
Compact | Seat Leon or similar
Reviewed: Thu, Aug 22, 2019
“Poor - long delays to pick up and nonsensical charges!!! - never again!”
About Firefly: 6.7 /10
No clear signage in the airport directing you to firefly in the car park. Despite pre booking I had to wait 1 hour and 15 minutes- not enough cars available. I was told I had no choice of vehicle within the group I had ordered but the colleague beside me was offering multiple choices to other clients who had no booking! Also was charged a 34€ service charge for full to empty ( not very clear on the booking site) despite then telling me that if I return it full I would get the full fuel refund but still have to pay the 34 € service charge!!! After the delay I was told there was no damage on the car - I inspected it and had to return to the office to tell them there were 22 scraps and dents on the car!!! I will never use this provider again! I will be in Spain every week for the next 6 weeks and will use another provider or the bus!!! Not a happy customer at all!!!
About QEEQ: 10.0 /10
The booking platform is good -

I.Carmichael

View more >
Compact | Renault Megane or similar
Reviewed: Mon, Aug 5, 2019
“Great value for money”
About Firefly: 6.0 /10
The pick up process at the firefly desk at Malaga airport was terrible. Unbelievably slow - over an hour wait - despite me completing all the details in the UK before we travelled. There should be some desks dedicated to prebookings and some for on the spot reservations. The staff desperately tried to sell me more insurance. When I refused, they tried to used scare tactics to add more pressure. After queuing in the airport, I then had to go to another office in the carpark to collect the keys. Having been travelling with three children from 3:30 am, not ideal at all!!
About QEEQ: 8.0 /10
Very easy to use and book online and very cost effective.

K.Andrews

View more >
Economy | Renault Clio Esate or similar
Reviewed: Mon, May 13, 2019
About Firefly: 7.3 /10
Of course there was a surprise fueling charge regardless of weather you chose to return the car full or empty. This charge brought my total for the rental up to $100 for the week. This was still a really good price.
About QEEQ: 10.0 /10
Price drop protection saved me $20. It was awesome.

JoanE

View more >
Mini | Fiat 500 or similar
Reviewed: Mon, Sep 10, 2018
“Excellent”
About Firefly: 9.2 /10
Like: Good basic price, good vehicle, great staff, short waits
Dislike: Not your fault, but was disappointed that the price was doubled because I am 70, in spite of over 50 years no claims!

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