Dont go to firefly barcelona

CvM

Spain

Reviewed: Wed, Jan 8, 2025

About Firefly: 4.0 /10

Horrible service. They force you to buy an extended insurance from them, even though we already got an AXAinsurance. Big discussion on that. It is also not possible to pay with another credit card ( my husbands) or debit card. When you choose for that, they said that it was only possible when chosing for their insurance.

About QEEQ: 10.0 /10

Always ok

Reply by Qeeq:
Thank you for choosing QEEQ and for sharing your experience with us. We apologize for any confusion caused by your purchase of insurance at the counter. It appears that you had already purchased AXA insurance through our website, so there was no need for duplicate coverage at the counter. To avoid any unnecessary costs, we kindly ask you to present the AXA insurance letter when picking up the car to decline any additional protection. If you require any further assistance, please do not hesit

Firefly

Barcelona Airport(BCN)

Barcelona

Spain

Mini | Fiat 500 or similar

7-day rental

Relevant Reviews on Firefly in Spain

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Reviewed: Thu, Apr 14, 2022

About Firefly: 10.0 /10

Only one person working behind counter when I returned car. There was a lineup, I had to wait about 40 minutes.

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Firefly

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Reviewed: Wed, Oct 23, 2019

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Firefly

Barcelona Airport(BCN)

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Reviewed: Tue, Sep 17, 2019

“Good overall hire, pushy service.”

About Firefly: 7.7 /10

They sting you with paying for the full tank of fuel in the vehicle and then a 'service charge'. The usual trying to upsell which gets boring to listen to by pushy desk staff.

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Firefly

Madrid–Barajas Airport(MAD)

Madrid

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Reviewed: Thu, Aug 22, 2019

“Firefly has a bad customer care assurance.”

About Firefly: 4.3 /10

The customer care service was just terrible!! We were a little bit late to pick up the car and was impossible to talk with him by telephone! I also was charged with a airport fee which was imposed to be included in the price EasyRentCars charged me. I don't think I will repeat.

About QEEQ: 8.0 /10