I was not able to get the rental car booked. Had to wait in the line up for 1.5 hrs.

I’ll will never rent from this places again , they gave me a car that someone just dropped off, without cleaning the car without checking for anything. Car was full of garbage front and back and it was never washed, they are not professional at all

Almost everything was ok, except after we drop-off the car we received an email charging us more money because the mileage... So, we had to call them and ask for the inconvenience. Our car details included almost 1200km per day, thing that we didn't do at all. After talk with 2 employees of Routes they told us that was a mistake and we don't have to pay more. But that's not good, try to make people to pay more, and for sure some people does for not having problems. But make a mistake lying to the customer it's not fair at all. We finished quite unhappy because of that.

Girls on the front desk they need to be polite with clients. Terrible front desk service.

Very poor customer service, no managers on site, no honesty, no care.

Car smelled cigarettes very badly. Reported this to the customer service but didn’t get any response. Customer service was unfriendly.