europcar probably for last time

F.Hanzelka

Spain

Reviewed: Mon, Nov 4, 2024

About Europcar: 4.0 /10

vehicle was not provided, need to take lower category, on top for expebsive insurance, insteqd of 413eur, they blocked 513eur, because of spending about 2 hours to solve the situation and with small kids I had no choice to accept thia situation..

About QEEQ: 9.0 /10

trying to support,

Reply by Qeeq:
We are sorry to learn you had very unhappy experience with us. The service of counter staff might differ from travel peak/off-season for the understaffed. We'll forward it to our supplier and keep improving it. Any inquiries, please feel free to contact us. Thanks for your feedback and look forward to seeing you next time.

Medium SUV | Audi Q5 or similar

7-day rental

Relevant Reviews on Europcar in Spain

Jeremy Rob

Spain

1 days rental

Europcar

Barcelona

Spain

Reviewed: Sat, Nov 30, 2019

About Europcar: 8.0 /10

Got the car on schedule, chose a Volkswagen Golf, but received a black sedan, checked and it was an Opel with damage all over. Wanted to switch to a smaller car for a female driver but was told none available. Took over half an hour to document the damages. Later had a flat tire and was transferred to the train station branch with more cars. Asked to upgrade at a cost but was offered a different car after seeing its picture. Ended up with a 15,000 km Citroen, which was different from the picture and had a smaller trunk, not as good as the Golf. Communication issues made it worse, but the staff patiently resolved it.

About QEEQ: 10.0 /10