Loved the car, now I want one

Not upfront , the young driver fee should be included before I pay not when I get the car rental place to pay more

That was the worst experience I ever had a rental car place. We missed our reservations due to having to take over an hour to pick up a car that should have already been ready for us! we had a 10:00am pick up and didn't get there until 11:30. They had plenty of time to get it cleaned, etc. The car they gave us also didn't fit all the luggage as claimed in description. Thankfully we had a friend waiting on us and we were able to put the extra bag in their car. We had to send one person back at the end of our trip with their luggage via Uber because it wouldn't fit.

Need straight forward pick up instructions & contact info.

Customer service was wonderful in helping me to get in touch with ACE so we knew how to get to them.

The young lady T the front desk was polite and courteous. She was friendly and welcomed me and my family with a smile. She was very helpful explaining the process and helped me a lot getting through to get what I needed. A big applause as she was patient with other customers before my turn. I will return.

Very busy bit of a wait. Collision sensor malfunctioning randomly. Key fob battery did not work at times.