Experiencia perfecta

The staff at the front desk were very patient and friendly. The vehicle was overall clean, well-prepared, and had low mileage. We initially booked a Camry, but they upgraded us to a 7-seater Chevy Traverse after noticing we had a lot of luggage.

SUPER long queue at registration desk @BOS 30people queueing, only 2staffs serving. i have to stand in the line for almost 1.5hours

Excellent! All the car rental companies are in one hall. Picked up the car by number. It was a brand new car, never used. Awesome!!!

A management disaster!! I arrived at the car hire centre at 7.30pm to find that the Budget line was the longest and we had to wait over two hours to get my documents checked and paperwork signed. The excuse was that the airport has some plumbing problems and terminal A was closed so everyone was sent to terminal B car hire, however this did explain why other rental firms had short lines. The situation was very badly managed: • Budget should have advised the people in the line that it would take over two hours to process, other members of family could then sit down or get coffee etc. • There was no need for the entire families to be in the same line as the main drivers, this just made matters worse. • If Budget are going to blame the airport, then they should have told the people in the line. • Maybe hand out bottles of bottles of water to people, the least they could have done. • Show some regret to customers when they finally got to the counter, no reasons were given unless they were asked. Once I got my paperwork, I was told go another counter where they tried to get me the car I selected, it was just chaos, staff on the radio and phones begging and demanding cars in front of waiting customers. My family and I finally left the airport at 11pm. I understand in business that things somethings go wrong and companies are often judged on how they deal with problems but Budget really let themselves down on this one, there was no attempt to explain or improve the situation. Added to this the car was not cleaned properly and dirty inside. Never again!

Good booking process, good value compared to other sites.

Like: comfortable, modern amenities, plenty of room
Dislike: We didn't get to have insurance because for some reason our reservation went through a British company!