Amazing and perfect, easy

After purchasing full insurance (including one additional driver), the rental agreement still indicated an extra driver fee at the time of pickup. During the trip, I added engine oil as per the guidance provided by the rental platform, but it took several days and assistance from the after-sales team to reimburse me for the oil cost. Although all issues have been resolved, the process was quite unpleasant.

Went to put the roof down and kept says roof not secure. But I had drove off before I put it down. After a few attempts I had a look in the back were the hood would go. There was 2 big bottles wedged in the frame. The car felt juddery and on the last day the engine management light came on. The car had lots of dints and scratches. When I pointed it out to staff. She said it's okay you're fully comp. Other than that very happy with the car. Very fast and good on fuel. Waited well over one hour due to the car at another location. The lady was by herself and someone cleaning the cars.

All good no issues at all.

The pre-authorization held for too long

The car rental company's service is acceptable. However, I don't speak English. The Avis staff were polite but made simple things complicated. It's my first time experiencing this while renting a car in the US. I spoke with customer service for over 10 minutes without a resolution. I'm dissatisfied with the customer service.

Double make sure your staff cleans everything out of the car. Some Fast food was left in the back. However, it didn't really bother me too much. Otherwise, the car was in excellent shape and drove like a champ. I really liked driving the Nissan Ultima and never felt there was going to be a problem. The Pickup and drop off criticism is really a logistic procedure with the airport. It's not Avis's fault but the distance and the shuttle are not ideal in my opinion, especially for people with luggage.

No, it was the first time using the service and everything went well. They were very helpful when I made a wrong reservation and had to change it.