Very satisfied, the staff was very pleasant.

Probably because it was late, there was no shuttle bus from the airport to the pickup point, which wasn't close by. We had to spend 25 euros on a taxi. The service lady kept pushing insurance on us, even though we told her we had full coverage. This wasted 30 minutes of our time.

Ils m'ont oblige a payer une assurance supplementaire alors que ma carte bancaire offrait des garanties superieures.

Rude and discourteous staff. Coerced me into buying extra insurance I did not need. Lied openely about not beng able to use my debit card. Giluia who was at Pisa terminal for Goldcar was the worst person I have ever experienced whilst renting a car. I rent weekly for work and to date this has been my worst experience ever. I have made a formal complaint and wish my 370 euros to be refunded.

Counter lady was quite rude. Tried to sell me more insurance. Told me I couldn't possibly have insurance as they own the cars so how could anyone else insure them! when she realised I wan't buying more insurance she almost threw the keys at me. Did't tell me where or how to collect car. Pisa airport rental cars are either a bus ride or long walk to collect. She gave me no information and I had to find all this out myself. Appalling service.