Very satisfied

Satisfied

The car rental customer service was a middle-aged woman. She was initially very friendly, but her attitude changed immediately when she heard we didn't need additional insurance. She started speaking faster, and the overall experience was poor. The car itself was fine with no issues. When returning the car, we were charged an extra fee that we didn't understand, but it wasn’t much, so we didn’t bother to dispute it.

The attitude was average and the vehicle was not one of the three models I originally booked. I had to accept it in order to keep on schedule.

There was a piece of chocolate in the console from the previous renter and it had melted. I found it when I reached down to grab my phone. I ended up with melted chocolate all over my hand and pants. I failed to tell them at drop off because I had other things to worry about.

Very simple to use. So simple I didn't even realize I had booked the car when my confirmation number popped up.