There's a shuttle bus at the airport that takes you to the rental car store. They checked my booking and my license, and the process was done in five minutes with no extra charges.

Didn't understand the charges, where did the extra $89.00 come from?

The car was very noisy and when noticed it was too late and far to return to replace. It appears that had been used extensively before, almost 100,000 miles. I was busy in my business purposes and short in time to call or replace it during the trip Also the size of it was seem smaller and not at the level in the order of mid-size SUV.

I communicated with your whatsapp channl which was responsive.

エコノミーを予約していましたが、 サーフボードを持っていたので、チャージ無しでSUVに替えてくれました。 ありがとう！mahalo!

It was I little confusing having the the umbrella name EasyRentCars, then going to the Budget Counter, only to have my credit card charged by Avis, so I wasn’t sure who I was doing business with. This was just probably just a logistical issue at Fairbanks Airport, but there were no instructions on what to do/park your return rental in a lot that has all the major rentals using the same lot. The signage was good to record mileage, gas receipt ect. But it was absurd to inspect the car in the dark by ourselves (without an agent to witness) both picking up and dropping off. But I’m certain this again is an overall airport issue and not a one off. But at least have the parking lot better lit for all car rentals, our flight departed at 1:45am!