Not very friendly or helpful, easy jet cancelled our flight for the 18th June and we moved the car pick up to the 19th June but they said they had not received our message and had taken our money and cancelled the car hire so we had to re book another car at twice the price having already lost the original pay out.

Great service and nice and clean car - even got an upgrade and great tips on cheaper fuel.

The customer service and the information provided on international driving license were incorrect and therefore very confusing. I needed to call the rental company myself to get the correct answer. Otherwise happy with the booking platform.

Too few staff, those there were good, but unable to meet the demand hence slow service. Parking in ecovia area limited, had to double park, nobody there to check vehicle in.

Car was almost new in perfect condition. Location wasn't obviously a car hire as looked like parking and car wash from outside. At pick up they tried hard to sell unnecessary extra insurance but I think all car hire places do this.

Booking process was simple enough and included all required cover. I just bought excess insurance on top.

The counter staff in Bologna went above and beyond to help us and were very helpful and understanding! The staff in Rome were very efficient.

The Customer Service Chat is a great feature it’s very helpful.