we got really good deal, since it was out of season. The car was not in a great shape, but If was really good deal so I could not complain.

Everything was fine

The counter was right at the airport and we found it quickly. The lady at the counter was uncomfortable, spoken in silence, and could not understand. In the end I got a completely different car than I had booked. Instead of picking up the car we also found quickly. The car was a little dusty inside but otherwise okay.

The customer servise was excelent.

You really need to make it clearer where the location is. I went to the main rental area which was wrong. I also found it very difficult to find the location upon returning. Finally, the car took CNG, and it was difficult to find a service station providing this. All of the above points could be easily provided on one piece of paper when collecting the car. Otherwise a good car, and clean. Nice customer service too.

The counter staff in Bologna went above and beyond to help us and were very helpful and understanding! The staff in Rome were very efficient.

The Customer Service Chat is a great feature it’s very helpful.