I rented from Hertz in two locations, and the experience was quite good.

We arrived a bit early for our reservation and had to wait briefly, but they notified us as soon as a car was ready.

When I arrived, they immediately told me that they didn't have the car model I reserved and had to switch to another vehicle. I booked a convertible, but they wanted to give me an SUV, which was not what I had in mind. I disagreed, and after negotiating through the rental car platform, they downgraded the vehicle and offered compensation. However, when I returned, I found that the average daily compensation, which should have been 400, was only 80. I just want to ask if this will be brushed off if other friends encounter the same issue? Rental car platform, do you only care about taking the money and not about after-sales service and accountability?

A very pleasant car rental experience. As soon as you exit Los Angeles airport, you can take their free shuttle to the rental office. The cars are nice, and even the same models seem better equipped than those in China. When returning the car in Las Vegas, I didn't know and thought returns could be made in the city, so I took many unnecessary detours and wasted a lot of time. Reminding everyone to handle car returns at the airport in Las Vegas.

Car had a built in SatNav which was essential, but the upgrade was $280 ($20 dollars per day), over half again the $440 we paid QEEQ for the original booking.

The female Customer Service operative I spoke to on 22/04/22 was extremely helpful. She went far beyond what I expected and I am very grateful for the care, attention and dedication she showed. Many thanks.