The service was very average. I rented a car in Dubai before, and the difference is significant. Basically, there is no service at all. There were scratches on the car, and they only took photos after I repeatedly reminded them. Otherwise, they would just hand you the keys and leave. They didn't explain things like how to use the various car light switches or refueling info. Midway through the drive, a warning popped up about low tire pressure in one of the wheels, which shows that they didn't properly maintain the vehicle before handing it over.

The service was good, with patient explanations and no forced upselling. The only dissatisfaction was the scratched paint on the car, for which they charged me 4000 AUD for damages.

The car pickup was very smooth. The elderly lady at the reception was very cute. The rental company's price-performance ratio is very high, and the car was in great condition, much better than other well-known brands. Returning the car was also very smooth; the staff took a quick look and it was done. Since the return location is a bit far from Melbourne Airport, there was a shuttle bus to take us there. Highly recommended.

The waiting time for picking up the car was too long, and the staff was not very friendly.

Overall recommended.