When I arrived, they glanced at my order and immediately said there were no cars available due to overbooking. After a lengthy discussion, I insisted they input my order number into the system so I could confirm it on the computer and keep evidence for canceling the order. My original intent wasn't to cancel—I wanted compensation because a confirmed order with no car is unacceptable. After placing this demand, they suddenly offered me a car!

Satisfied.

When confirming the booking, they upgraded the vehicle without my consent and charged me for the upgraded vehicle. They also lied to me, saying that my booking included insurance. When I checked the amount, they told me it was just a deposit and not to worry.

Long wait time, customer service kept pushing insurance and car upgrades. The first quote was nearly $300, which I refused. Then they said there was a discount for China Eastern or Air China members, obviously trying to rip me off. When I still refused, they said they didn't have the model I wanted and gave me a car parked in a corner. After dragging our luggage around to find the car, the tank was empty. I went back to the service desk, and they gave me another car at the opposite end of the lot. It took an hour and a half in total! They claim to be the biggest company.

Vehicle was in very bad condition The inside has not been cleaned at all. The counter staff added the option without asking me. i make a claim She said she'd do it again On the contrary, he acted very angry with me. And he wrote the contract without the insurance that was actually included. As I knew it was a big company, I expected it, but it was the worst experience.

You did your best to solve it somehow for me thank you very much for that