Slow service, forced insurance

This was my first international car rental, and I lacked experience. At the store, the staff said the model I booked wasn't available. They should have upgraded us for free to a larger model, but the staff insisted we pay more. They didn't explain properly that the extra payment was in addition to the original rental fee. After communicating with the rental company, we paid for one day of the upgrade and then swapped the car at the airport the next day. Overall, Dollar is a small company with tricky staff, and I avoided them for future rentals.

Procedures are convenient, car pickup and return are easy. The service was great; we rented the car for 19 days and traveled over 6,000 miles, changing cars three times without any issues.

The service attitude was very good. They didn't have the Toyota I booked, so they upgraded me to a Buick 7-seater SUV for free and allowed me to return the car with an empty tank at no extra charge.

I will need to raise a complaint as I only had the choice of one car and it stank of cigarette smoke. None of the staff send interested and it wasn't their problem.

No idea how I hadn't heard of them before but such a simple and easy process to book the car and quick online chat service for any questions you have.