They are very focused and have always had a smooth experience.

I was very happy, as they were able to upgrade me due to how busy they were with people coming in.

Car was in a great condition, staff were helpful, zero problems throughout the whole process. The pick-up point being a shuttle bus ride away from the airport was a minor inconvenience, but as long as you take the time into account it's not an issue.

Like: Very friendly & efficient staff, they even gave us a free upgrade :) They provide a shuttle to & from the Viscount station.
Dislike: When we first called we didn't understand that the person was saying Routes, we thought they were saying Ruth"s. We eventually figured it out.

Like: the car is too safe, good space inside
Dislike: no words