There were two or three people ahead in line, but the process was quite quick. I chose the rental company's full insurance when booking, and there was no upselling. They did block a tank of fuel and a refueling service fee, but the charge wasn't applied. After returning the car with a full tank, it was settled normally. Once the formalities were completed, they handed over the keys and explained where to pick up the car. I booked an Opel Corsa but was given a Lancia microcar. The engine performance was poor, and it struggled to go uphill even with the pedal floored, causing cars behind to tailgate me the entire way. The trunk could barely fit a 28-inch suitcase while leaving no space for anything else. As for the service, it was average—nothing exceptional or terrible, just passable.

The procedures were clear and efficient, no unnecessary delays.

Great service

Queued for an hour and waited another 45 minutes for the car, totaling two and a half hours.

Car was heavily chiped, dented and with two major dents which were not included on the condition report. Luckily this was picked up by me prior and was included on the report. Counter staff at pick up were trying to scare us to buy additional insurance despite knowing that we already bought this earlier from easyrentcars during booking.

Quick response from easyrentcars on booking. I was asked to provide two credit card, which luckily I had. IT would have been better if these things are mentioned in instruction.