At LAX arrivals, we took our bag and proceeded to the curb to take the Free shuttle as mentioned in the booking instructions. A quick ride to the Car Rental location where we were helped by the counter staff in a friendly manner, took the car and went on our way. The drop off was great only 1 minute and directly to the shuttle transfer to departure. Smooth experience.

Easy to use and good price options / clear instructions. Very user friendly

Car provided didn't have 4WD as requested. In order to get this we had to pay extra for RSP - when we needed to call the service centre the operator was totally useless and we ended up having to sort the issue ourselves

We requested a 4WD car but were told that the car class we had booked didn't have 4WD. Easyrentcars should have informed us of this or should make their website clearer

Te counter staff try desperate sell more insurance, tolls, gps. Is so boring and almost a extortion asking more money all processing.

Like: Service is good
Dislike: When I collected my car,I was given a yellow slip and was not told to check on condition of my car and I drive off. When I return car,service staff told me scratches at bumper n it was not stated on the yellow slip. I explained that the sales staff did not mention to me that slip was for checking purpose and he did not tick or circle that bumper scratches portion and ask me to drive off. However ,ur staff told me it was ok and you will check and make refund for my deposit 5 days after I return car. Till now I havent receive my deposit. Hope I will receive by next week.Thank you.