It was raining the day I rented the car. Despite there not being many people renting, there was still a queue, seemingly all from the airport. The lady at the front desk was very nice.

Although very busy the staff was excellent in maintaining a constant flow.

Better info on pick up location at the airport

The car was not in great shape. There was residue from stickers all over the car and the side windows. The interior could have been cleaner. Counter staff was not friendly and difficult to understand. The Routes service location was dirty, in poor repair and garbage was strewn all over the ground while staff were sitting around. Not a great impression or great experience.

I got upgraded so needless to say I was very happy with the car . I wish the pick up at airport was faster bs more efficient . On drop off I noticed a huge line up for pick up so I would recommend more staff to service customers

Great offer !!

The pick up van took over 30 minutes, as you will read in many reviews. If you are prepared, it's well worth the wait given their prices. The car I was shown had a windscreen crack and other damage, but they were happy to change it for a newer one straightaway. No other issues, prompt paperwork at return and no surprises.