The car we reserved was not prepared, and they provided a different model. When it came time to pay, they claimed we had to pay extra. This is the first time I've encountered such a forced upsell. It took over an hour of hassle to finally get a car. The experience was terrible. Seville pickup location.

The rental company sent an inexperienced person to handle the order who wasn't familiar with the procedures and didn't speak good English. They kept pushing us to buy insurance in a threatening manner, repeatedly emphasizing that our insurance was domestic, not theirs. They kept stressing that any damage would result in a €1,700 fine. It was incredibly frustrating, taking almost 4 hours to complete the rental process, wasting half the day. I don't know who to contact about this loss. I will never use this company again.

Quite good

Picked up an automatic car 5 hours late and still didn't get the hybrid model.

Hardly any queue, we got it done right away. We went around 8 PM.