It's fine.

The service was pretty good, but the wait was long, showcasing the laid-back lifestyle in Canada. There were only a couple of people in line, but it took ages, and later I had to wait a long time to get the car too. Surprisingly, the car was parked at a different location. However, the car itself was good to use. It had some minor scratches but was easy to drive. Slightly high fuel consumption, but acceptable. Returning the car was extremely difficult; I drove around for half an hour before finding the spot. A tip for anyone reading this: do not rely on navigation when returning the car, follow the road signs instead. This was what a female police officer advised me after my numerous failed attempts. Everything else was good, and I recommend this service.

Very good.

Horrible customer service. For one, the guy at the pick up didn't seem very motivated. He did not offer additional insurance, or rather he gave more information about it reluctantly. He seemed stressed, like he didn't really have time, and he got more stressed when I asked additional questions. For two, when I had an accident and couldn't return the car, it took 2.5 hours!!! on the phone to clarify things. Had to recall several times and each time got a different information than in the call before let alone the person didn't seem to know what was talked about in the last call. Also, the company said they would call back, which they never did. I had to find out myself bothering other people that things had to be taken care of.

Didn't get the car booked. Gotten a "similar" size but thought it's smaller than what we originally booked.