Great service! It's super convenient to pick up and return the car. Got an Audi Q5, and it performed well. The four-wheel drive is especially suitable for Banff area.

Very poor service at pick up, car wasn’t even at the location for the agreed 12.00 pick up. No apologies given was told to go and get a coffee and come back at 12.15. The manager, Khalid, was argumentative and told me it was normal to wait an hour implying I was lucky to get it when I did.

Overall, we were very satisfied with the car. It has a large space, and we were able to fit three 28-inch suitcases in the trunk.

Initially, we were given a car that had been in an accident with faulty brakes and an engine that sounded like thunder. After negotiating with the rental company, they replaced it with another car. However, for my other booking, where I also rented a large car, I was informed there were no cars available and was given a smaller car instead. We couldn't fit our luggage, but luckily we had booked three cars and were able to adjust. Otherwise, we wouldn't have known how to continue the journey. Also, adding an additional driver costs extra, which is not the case with other rental companies.

Great impression, the AVIS salesperson was very enthusiastic.