Since I purchased full insurance, there was no upselling, and the deposit was refunded quickly. Overall, it's a positive experience.

The final charge was unclear, and I didn't receive any email about it. The amount was just deducted directly.

The service attitude at AVIS Madrid Airport was acceptable, though not particularly enthusiastic.

The rental process in Madrid was straightforward. In Barcelona, the return inspection was stricter, likely because the return and billing reviews are handled separately. The return team thoroughly checks the vehicle's exterior regardless of the insurance type the customer has purchased.

The store is very small and shares space with other companies. There were many people, and you need to be patient while waiting. We had an appointment to pick up the car at 10:30, but ended up waiting for an hour before getting the car.