The car pickup process was too slow; I had to stand and wait for an hour with no air conditioning or seating.

Not bad, very easy to locate. Overall experience was good, no one tried to sell additional insurance. The car pickup was smooth. On the way to Carmen, I encountered police who stopped me and said, 'Friend, you're driving too slow at the intersection, that's a $200 fine.' I explained that I had just arrived due to a delayed flight and didn’t have cash on me. The officer asked how much money I had and mentioned that any currency would do. I said I had none, then he said he would confiscate my driver’s license and I could retrieve it in Tulum. I agreed, but he asked again if I had any cash on me, to which I shook my head. Finally, he gave up. The car return process was smooth. Your company is quite large and part of the Mas group—highly recommend using them.

They said there were no cars available and gave me an SUV instead, which was much more expensive.

Personal muy amable desde el momento que lo reciben a uno en el aeropuerto.

Seul problème l attente à l arrivée