8.7 /10 Very good
Reviewed: Saturday, May 3, 2025
They tried to make me sign a paper that I would be have to pay for the $29,000 cost of the vehicle if anything happened to it that they saw no insurance purchased for this rental. When I refused they charged me $137 insurance fees. This $137 was more than 2x the cost of the insured rental. They did not have WiFi available so it was hard to debate the counter rep to see the fine print so they bullied me into getting the additional coverage. This started my vacation off poorly.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Great car at an amazing price. Car rental staff at both drop off and pick up were very friendly and helpful.
Read More >9.3 /10 Excellent
Reviewed: Saturday, May 3, 2025
Seul problème l attente à l arrivée
Read More >3.3 /10 Poor
Reviewed: Saturday, May 3, 2025
A l'aéroport aucune indication pour trouver mex apres avoir demandé à plusieurs personnes Attente de 2h dans l'agence
3 personnes en plus ont eu le même problème qui est des frais en plus pour la carte bleue
Read More >8.3 /10 Very good
Reviewed: Saturday, May 3, 2025
Mex salesperson, kept telling me that since I purchased insurance through EasyRentCars, I was not insured locally and that I would have to buy insurance through them. I insisted I was already covered, because what I bought from EasyRentCar and due to another travel policy on my Credit card, and they very unwillingly let me leave but only after putting down a very hefty cash deposit which would have been lost if any accidents. It made the experience a pain and I felt like I was being preyed upon. (Even though I spoke Spanish and was very nice to them.)
Read More >9.3 /10 Excellent
Reviewed: Saturday, May 3, 2025
Be very careful of their tricks to sell you upgrades. They said they would fill in full tank of gas for a cheaper rate than outside fuel stations, they said that fuel level is very low and they suggest taking the initial full tank fuel package. I declined this package, when I get to the car I rented, the fuel is already at full level.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
So far the best we've tried in Cancun Airport! Friendly staff, faster process than Hertz or Entreprise, recent vehicle in good condition. Go for it!
Read More >9 /10 Excellent
Reviewed: Saturday, May 3, 2025
MEX insisted that I purchase their insurance package even though I had already purchased through EasyRent. After showing my EasyRent insurance certificate, they informed me that the MEX insurance was still required, but reimbursable by EasyRent.
Read More >4 /10 Average
Reviewed: Saturday, May 3, 2025
Waited over an hour. Refused our insurance so had to pay £150 or not be allowed to take the car
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Price was amazing and the staff were wonderful. Not pushy when it came to the extras, which is really great!
Read More >4.7 /10 Average
Reviewed: Saturday, May 3, 2025
Waited a long time customer service sucked over charge me for everything! I was charged $200 more for a car and service was absolutely terrible never again will I use this garbage service!!
Read More >3.3 /10 Poor
Reviewed: Saturday, May 3, 2025
They had me pay for liability again and I spent thrice the amount I reserved the car for. MEX is charging the exchange rate as well for charges made in pesos which is unreasonable when questioned. I had very bad experience with MEX
Read More >7.7 /10 Good
Reviewed: Saturday, May 3, 2025
The agent there want me to decline the insurance i buy from eassyrent and but the same one. And he tRy to scare u, so you buy his insurance which is more expensive.
Worst service
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
Service was a bit strange. Representative at the desk told us that as soon as he saw us, millenials, he knew we wouldn't be giving him any commission. Also, they give you the car absolutely empty of fuel and there is no fuel station around. They know it's impossible to bring back a car empty so they make profit on the fact that people bring back the car with fuel in it...
Read More >7 /10 Good
Reviewed: Saturday, May 3, 2025
forced to buy insurance!
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
My car not available during pick up. They upgraded the car to 8 seater SUV which is very convenience for us. The font staff try to upsell insurance. I have bought the full coverage insurance with AXA n insisted not to buy the duplicate insurance from them.
Read More >9 /10 Excellent
Reviewed: Saturday, May 3, 2025
Car could be with a full tank, to easy refturn after!
Mex deosnt accept additional insurance from broker, so we needed to buy it at MEX office again!
Read More >8.7 /10 Very good
Reviewed: Saturday, May 3, 2025
Esperé mucho tiempo
Además se encargan de meterte miedo para que les compres sus seguros
Read More >8.7 /10 Very good
Reviewed: Saturday, May 3, 2025
El vehículo estaba bien.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Todo bien con mi renta.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
Terrible, waited for over an hour and was forced to buy insurance. Awful service.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
I told them I had already paid 206 yuan on the car rental website and only needed to pay 115 yuan worth of Mexican pesos at the store, but the staff still charged me 1113 pesos for three days of car rental. They said this is the store policy, so I ended up paying over 200 yuan more. Very dissatisfied. It's better to go directly to the car rental company.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
They added insurance without consulting us, but they eventually removed it at our insistence. Everything else was satisfactory.
Read More >4 /10 Average
Reviewed: Saturday, May 3, 2025
A month has passed and the deposit still hasn't been refunded.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
They always try to upsell you on renting a more expensive car. When that didn't work, they made me buy a full tank of gas. I felt embarrassed and bought it, which turned out to be a scam because you can't return the car with an empty tank. However, I'm used to being taken advantage of in Mexico.
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
There was no one when I arrived, so the process was quicker than others mentioned.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
They specifically target Chinese customers! The local company tries to scam you during car handover. The car didn't have an antenna when I picked it up, but they tried to charge me for it when I returned the vehicle. Luckily, I recorded a video during pickup showing no antenna. Their excuse was: because I have your deposit. Thankfully, the domestic customer service later refunded me, which was considerate. The local people were terrible, though.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
MEX is the largest car rental company in Mexico. Every step of the renting, picking up, and returning process was very smooth, professional, efficient, and accurate. I bought the QEEQ Super Peace of Mind full insurance (insured by a domestic insurance company). The rental company didn't make things difficult for me or recommend any additional insurance. There is a MEX shuttle bus outside the airport. Every staff member was serious and responsible, with a very good attitude. We arrived at the rental hall at around 3:30 p.m. There were four counters open, with two customers waiting ahead of us. I waited about 10 minutes to start the process, which took around 10 minutes. Picking up and inspecting the car took about 10 minutes. Overall, very satisfied.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The staff was very friendly and professional. The process took about 15-20 minutes, which was acceptable.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
They tried to sell me insurance and asked for a tip. When I refused, they made me wait. In the end, they charged us extra for a spare tire. It's ridiculous. The rental order was for 658 but the actual charge was 800 plus an additional 250 dollars. In total, it cost us 2550 RMB. Hope they go out of business.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
Too slow
Read More >4 /10 Average
Reviewed: Saturday, May 3, 2025
They couldn't find my booking.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
They forced me to pay an additional insurance fee of around 1200, and what's worse is they charged my card after I left the store. I contacted the official customer service of the car rental platform, but their English was so weak that they couldn't argue back when the rental company claimed the insurance had already taken effect. The customer service then blamed me, which was really frustrating.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The car rental process at Cancun Airport is quite efficient, and the service is very enthusiastic. There were no unnecessary upsells or difficulties. I think the main reason is the high traffic here, they neither have time nor need to make money by being difficult. Additionally, all the rental companies are lined up together, so the competition is fierce. If they have a bad attitude, they'll lose.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The rental process at Cancun airport is quite efficient and the service is warm. There's no excessive upselling or troublesome tactics. I think the main reason is the high traffic here, they don't have the time or need to earn money in such a way. Additionally, rental companies are close to each other, making the competition fierce. Bad service would lead to losing customers.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Service was quick, but one of the staff said I could return the car with an empty tank after taking it full. I wasn't sure if there was a catch, so I refueled before returning it.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
The service was very poor. They lure you with low prices and then forcibly sell you expensive insurance. I initially booked with Mex but canceled after seeing bad reviews and chose Mas instead, thinking a higher rating would mean fewer issues. However, upon arriving at the store, I realized both companies are connected. They found all sorts of faults, claiming my driver's license was new when in fact it was a renewal. After lengthy negotiations with the rental company's customer service, they finally agreed to give me the car but only if I bought their insurance (despite already having full coverage from the platform). They wouldn't listen to the platform's communication either. At that point, I had no choice but to comply. Additionally, they charged an unfavorable exchange rate for the insurance. I advise others to avoid this rental company. Online reviews are overwhelmingly negative, and it's not worth taking the risk; you could be the next person to get ripped off.
Read More >4 /10 Average
Reviewed: Saturday, May 3, 2025
We arrived at 11 PM, and the front desk told us that our credit card couldn't be swiped because it didn't have a chip. They asked us to pay extra. Later, our card worked everywhere else in Mexico. Since there were two other Chinese customers facing the same issue, we started to complain. The front desk then said they would communicate with the bank, and suddenly the card worked. Are they joking? Would the bank be open in the middle of the night? We wasted two hours, and those other Chinese customers wasted four hours, wasting our time.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
The Mexican staff member at MAS Car Rental was terrible. She made things difficult just because I'm Asian. First, the shuttle bus stop was hard to find; remember to look for the sign above with 03 after you exit. This might have been my own mistake, so future customers should take note. Then, from the time I showed my booking confirmation to when I finally got the car, she created all possible difficulties. She tried to make me buy full insurance even though I already had it. She wanted proof of third-party liability insurance, which I found out from the rental company's customer service was something they should provide and I don’t need to buy. She claimed my documents were only in Chinese and not in Spanish (which was a lie), so I had to send her the confirmation email on the spot. She said she wouldn't accept my credit card because it was opened in January, and they only accept cards open for more than a year (customer service confirmed this was a lie too). She then took at least 20 minutes to read my bilingual booking and wouldn't let me talk to customer service (thinking I was recording her). Finally, only after I got really angry did she complete the credit card process. Can you imagine it took 1.2 hours? I've driven in over ten countries and didn't expect the worst service to be in Mexico. Future customers should be aware. PS: No problems with police and driving around the Yucatán Peninsula was very easy.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
They require you to buy insurance, and you can't pick up the car without it. Furthermore, if there are any issues, they make it difficult to dispute. I showed two credit cards, and they deliberately chose the one that had been active for less than a year. When I complained to the car rental platform, MEX Rental Company ignored my complaint citing a credit card discrepancy. So, if you choose MEX Rental Company, you need both courage and luck!
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
The rental company is quite formal. Other than not providing the reserved Nissan car, everything was fine, and they didn't push hard on insurance sales. The car return process at 5 AM was also very smooth.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
Overall, we are satisfied, but the insurance sales pitch took a long time. We repeatedly emphasized that we had already purchased additional insurance, and only then did we get the car.
Read More >9 /10 Excellent
Reviewed: Saturday, May 3, 2025
La chica del mostrador quevnos atendio un poco malumorada, nos vendio forzozamente un seguro de auto extra que porque el seguro no iva incluido en nuestra reserva con QEEQ.COM
Read More >4 /10 Average
Reviewed: Saturday, May 3, 2025
Significant and aggressive 'upselling' from the local staff team. The lady said I could not take the car unless I increased my 3rd party liability insurance. We were asked to pay another £300, on an initial booking of £106! Only from speaking separately with Sixt did I get the truth. It took over 2 hours to resolve and get the car. We actually had 37,500 USD of 3rd party insurance, which is the legal minimum, so we ended up taking the car.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
El personal de mostrador de MEX fué muy amable y atento a mis preguntas. El servicio de recepción y entrega del vehículo fue rápido
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Apesar dos inúmeros cometário negativos no Google, a locação transcorreu sem problemas.
Read More >3 /10 Poor
Reviewed: Saturday, May 3, 2025
PÉSIMA EXPERIENCIA, comprendo que mi reserva fue hecha bajo otra agencia, y no me hicieron válido mi aseguranza previamente pagada con la renta de mi auto, tuvimos que pagar otro seguro o sea otros 4,000 de los que ya habíamos pagado, el personal fue súper grosero, pedimos servicio, tardaron más de 2 horas en hacernos entrega del auto!
El depósito de seguridad aún no me lo devuelven!.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
Terrible experience! They wouldn't let me take the car without insurance. I wasted three hours at the pickup location, the staff even changed shifts, and I still couldn't get the car. After contacting them, I had to sign an additional agreement and pay several times the security deposit to finally take the car. Then, after refueling, the car broke down again. I spent another three hours waiting for them to replace it. They didn't speak the same language, but luckily the car broke down at a gas station; otherwise, no one would have helped me. In the end, I couldn't even calculate the extra fuel costs. This was absolutely awful!
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
Forced to buy insurance
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very professional and patient, explained everything clearly.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Not bad, very easy to locate. Overall experience was good, no one tried to sell additional insurance. The car pickup was smooth. On the way to Carmen, I encountered police who stopped me and said, 'Friend, you're driving too slow at the intersection, that's a $200 fine.' I explained that I had just arrived due to a delayed flight and didn’t have cash on me. The officer asked how much money I had and mentioned that any currency would do. I said I had none, then he said he would confiscate my driver’s license and I could retrieve it in Tulum. I agreed, but he asked again if I had any cash on me, to which I shook my head. Finally, he gave up. The car return process was smooth. Your company is quite large and part of the Mas group—highly recommend using them.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
This was my first time renting a car in Mexico. Even though I chose a local rental brand, their service was on par with global car rental companies. The entire process was professional and smooth, leaving me very satisfied.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
It took over an hour to pick up the car. The staff on-site were unprofessional and had a bad attitude.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very satisfied
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
No updates regarding the deposit.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Excellent
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
The car rental company's customer service aggressively pushed insurance. Renting a small car for 6 days required purchasing insurance worth over $137, which is more than double the rental fee. It took nearly three hours to finally get the car.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Booking through QEEQ is very convenient and straightforward, with detailed reminders about important matters, especially in the hour before pickup.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very satisfied, issues were resolved promptly.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Large-scale and efficient.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
There were long queues for car pickup and the process was slow. They secretly tried to upsell insurance. Overall, the service was mediocre, and I wouldn't choose this company again.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very good.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
The first car provided had issues; the brake pads were completely worn out, even leaving marks on the brake discs. We later negotiated to drive a Dodge first and then switch cars. The service was okay, but it wasted a lot of time.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very satisfied.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
Do not have any wishful thinking about this company; there is mandatory consumption. Video evidence is available, but what's terrifying is that the staff stated that even if you complain, it won't matter—they don't care about Chinese customers. If you really need to rent a car, avoid renting at the airport; go to the hotel area instead. The airport is full of traps, with no exceptions.
Read More >2 /10 Poor
Reviewed: Saturday, May 3, 2025
Two weeks traveling in Mexico led to two interactions with the police. The first occurred in Mexico City when driving onto the highway; we were stopped by the police, who claimed our license plate was not allowed to travel that day. They attempted to fine us $200 and threatened to hold the car for two days. Communication was difficult, but after much gesturing, they agreed to let us leave for $100 without a receipt. I paid and got away. The second encounter happened in Cancun. After driving three hours to Pink Beach, we were returning late when we saw police inspecting cars on the roadside. We were stopped, and the officer, speaking limited English, accused us of speeding. I explained we were driving with the flow of traffic and didn’t notice other cars being stopped, but it didn’t matter. After asking us to pull over, another armed officer stood facing us at the car. The police began negotiating the fine and consequences for the infraction. Realizing it was another shakedown, I handed them 500 pesos. They gestured it wasn’t enough, so I handed over another 500. The officer smiled, assured us there would be no record of violations or need to go to the police station, and wished us a good night. At Cancun airport when picking up the rental car, I was told there were no cars available and my reservation was canceled. I approached the manager, who first claimed they hadn’t received my reservation and later said the reserved car wasn’t available. I was forced to book a new reservation at twice the original price. I’ve traveled extensively through Europe and North America, usually opting for self-driving trips, but I’ve never faced situations like this. Despite the unpleasantness, we avoided serious consequences, and it became an informative experience for my kids as they witnessed the reality of the world firsthand. It was an unexpected lesson in understanding disparities between cultures and levels of development firsthand. On a positive note, our stay at The Westin Resort in Cancun was excellent, with great location and facilities. The new year vacation ended happily!
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
It's basically fine.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Smooth service
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
The car pickup process was too slow; I had to stand and wait for an hour with no air conditioning or seating.
Read More >8 /10 Very good
Reviewed: Saturday, May 3, 2025
Overall okay, but Mexico's road conditions are average. Highways have frequent and expensive tolls, so remember to avoid toll stations.
Read More >10 /10 Excellent
Reviewed: Saturday, May 3, 2025
No upselling, and the service was very efficient.
Read More >6 /10 Average
Reviewed: Saturday, May 3, 2025
Pésimo servicio contratos engañoso y depósitos exagerados me quedo con muy mal sabor de boca
Read More >4 /10 Average
Reviewed: Saturday, May 3, 2025
They wouldn't allow me to rent a car with my Chinese driver's license and a notarized translation. Instead, they charged me an extra $6 per day for a special waiver, costing me an additional $42. Probably because the price was lower, there were a lot of people picking up cars that day. It took about 40 minutes to complete the paperwork, and then another half hour to actually get the car. Overall, it was a very poor experience, and I won't choose this company again.
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