Forced to buy insurance, lost nearly 3000 yuan. Whoever uses it is unlucky.

The counter staff spoke perfect English which was a relief after landing in Madrid jet lagged as all get out. The vehicle was upgraded to a much larger size (for whatever internal reason) which was great, but a little tricky on some small streets, but all good. Only 1400km on the speedo so almost brand new as well.

Seamless booking process with heaps of information which I had printed and took with me

A lot of extra fees: car regular and service fee 23€+49€ fuel fee Plane landed 3 hours early and car was not available unless I cannot aid 36€

Car was great, service okay , but the direction where to get the car was a bit confusing , so that we were running around on the lot for a while until we found the car

The hidden fees were not as expected, and quite disappointing. Additional service fees and holds on a credit card seem to be extreme. A credit report check or something less related to almost $1,000 in holding fees is too large - even if they are typically returned. The parking details in the specific area were not as clear as well.