The Budget SFO branch had a long queue, but one staff member (an elderly Asian man) was working very slowly, taking over 30 minutes with one customer while 20 people waited behind. This was very frustrating. The young man who assisted me was quite fast though.

The condition of the car this time was not very good. Because a nail punctured the tire, I had to go to a tire shop to replace it. The staff there said all the tires on this car were worn out, which is really bad! Additionally, the mileage on this car is very high. When starting the engine, the noise is very loud, as if it hasn’t been used in a long time! Moreover, the fuel tank was not full, and when returning the car, how am I supposed to refill it to match the original level?

Very satisfied, the pick-up and drop-off procedures are simple.

The queue to collect the car was over an hour and a half which I consider completely unreasonable. At one point there were 4 members of staff talking amongst themselves rather than serving the very long queue of people, who were extremely tired after a long trip. When I did get to the desk, the employee then attempted to sell various insurances, claiming we didn’t have any protection when the paperwork clearly stated we did. Obviously, we did not take the insurance, but he told lies about the amount of cover we had, trying to take advantage of our lack of knowledge of the country and our fatigue. I loved the car, it was exactly what we needed, but the service at Budget on pick up was terrible. On return it was easy and friendly.

Very easy to use. Good prices, would definitely use again.