It's okay, the service from the Americans is fairly decent. When we arrived, the car we originally wanted wasn't available, so they gave us a Ford Mustang with a larger engine instead. There was no option to choose another lower displacement car. The deposit was 250 USD, and it's been half a month now, still not refunded.

Large company, extensive fleet, formal procedures

Móvil en buen estado y cumplió mis espectativas

Muy buena plataforma con buenas alternativas.

I got later than expected to the Avis office, after midnight some people in line but moving fairly. We got a Ford Expedition instead of a Suburban, unfortunately it had some problem that made the engine to over heat, that night I was unable to identify the problem because we drove 5 min to a nearby hotel, it was until next day while we were driving to our destination when we found out. I waited 4 hours in a parking lot for a tow to get the unit replaced. This issue made us to lose almost all day, I got the replacement unit aprox. at 4 pm I was taken to Budget to get the replacement car, the manager JORGE made an excellent job to take care of it ASAP and were given another Expedition but in much better shape than the first one. Return was fast. It was unfortunate to have a car with a mechanical issue, probably only short of coolant but who knows, not to risk it when you travel. The process of the replacement could have been much faster, not very good communication with service providers.

Reservation process was simple, fast & convenient.

Like: Vehicle was great on mileage and comfortable.
Dislike: Avis cars are always dirty inside/out. Poor presentation for premium prices.